Frequently Asked Questions

Have a question about thrifting at Value World?

Let’s get you some answers.

We work hard to price items as fair (and as low!) as possible based on quality, brand, and market value. If you think something’s priced incorrectly, please let us know by sending an email to Tell us the store location and include a picture of the item. Thank you!

Safety is always our #1 priority. Click here for a list of our health and safety measures.

Sign up for our VIP club — it’s free! And it’s the BEST way to guarantee you’ll receive coupons. 

Sign up for our VIP club — it’s free!

VIPs receive an email a week before their birthday with a 25% off coupon (valid for one purchase up to three weeks after their birthday). Thanks to our recent VIP club updates, you’re no longer required to spend a minimum of $30 and there’s no maximum discount. Bonus! You earn points and rewards from this purchase!

Oh no! Let’s get this straightened out. Please email us your name, ZIP code, birthday, and the email address you used to join the club (if different from the one you’re emailing us from).

You can send an email to or use our website’s contact form.

Update your VIP profile using the links at the bottom of the latest emails we sent you.

If you experience any trouble, please send us an email at or use our contact form.

So many! And it’s free!

    • The VIP Club is the only way to guarantee you’ll receive coupons.
      (Though we may, on occasion, offer sales to the general public.)
    • 25% Off Birthday Coupon sent 1 week before your birthday, valid for 3 weeks after your birthday (one month total)
    • Exclusive VIP Member-Only Coupons and Discounts
    • Earn loyalty points* with every purchase. Every $1 spent = 1 point. Earn 100 points, get $10 off. Points never expire!
    • VIP Members-Only Sales
    • Exclusive VIP Members-Only Events
    • “First to Know” VIP announcements about sales and promotions

Click here to join now.

*In all Ohio and some Michigan stores. We’re currently in the process of transitioning our Michigan stores, and we anticipate loyalty points will be available at all stores by early March 2021.

Because Value World is not a non-profit business, we are unable to provide a tax-deductible receipt for donations.

However, if you just want to unload some unwanted items, you can bring them to us, and we’ll happily take them. Just remember, we can’t give you a receipt for your taxes.

Also, many of our locations have bins (from our partners) outside the store, in the parking lot. You can simply drop off your items there, but again, we can’t give you a receipt.

There are also local donation pickup services available through that support great local and national non-profits.

Clearly, you love thrifting like we do! Take a look at our Careers page to learn about working with us, then please visit your local store and ask for a manager.

Our items are organized by color, not size. Keep in mind, that we stock thousands of items in each store daily, so our selection is constantly changing, and we can’t guarantee anything. But we’re always doing our best to make sure there’s lots for you to choose from.

No, we don’t. All sales are final.

For health and safety reasons, we don’t. BUT… we do have mirrors throughout the stores.

Most of our stores have restrooms. In some locations, you may need to ask to use it. If you need help finding it, please talk to one of our store associates.

Excellent idea! We’re currently upgrading our registers and Gift Card systems. This means we’re temporarily unable to sell gift cards online. However, you can still buy gift cards in our stores.

Click here to check your balance (or bring it into one of our stores and we’ll check for you).

We love hearing from our customers! To ensure we see it, please send us an email at or use our contact form.

Still have questions? Click here to send us an email.